Frequently asked questions

Some of the most common questions that we are asked. Don't see the answer to your question listed here? Please don't hesitate to contact us! 
  1. ?

    Are you taking new patients?
    Yes we are! Go to our New Patients tab for more information.
  2. ?

    What type of patients and medical conditions do you see?
    We see all ages of patients, from newborns to seniors. We manage a wide variety of medical conditions from chronic illnesses (such as diabetes, hypertension, thyroid disease, coronary artery disease, asthma, etc) to acute problems (such as respiratory infections, fractures and musculoskeletal injuries, rashes, headaches,etc.)
  3. ?

    What do I need to do to transfer my care to The Doctors Clinic?
    To transfer your care to our practice you will be asked to sign a Records Release form so we may obtain your records from your previous physician. This form is available online at the New Patients page and you can fill it out at home and fax or email it to our office prior to your visit.
  4. ?

    What is the difference between a DO (doctor of osteopathic medicine) and an MD (medical doctor)?
    Both MDs and DOs are physicians, licensed by state medical boards to practice medicine, perform surgery, and prescribe medications. An MD attends a traditional (allopathic) school of medicine, while a DO attends an osteopathic school of medicine. Both of these medical schools have four-year curriculums. The training is quite similar, embracing traditional medical diagnosis, examination, and management approaches. However, there are some philosophical and practice differences in training. One of the main differences is that during medical school, DOs receive specific musculoskeletal training and learn manipulative techniques (Osteopathic Manipulative Treatment).
  5. ?

    What is a Physician Assistant or PA?
    Physician assistants are health care professionals licensed to practice medicine with physician supervision. PAs employed by the federal government are credentialed to practice. As part of their comprehensive responsibilities, PAs conduct physical exams, diagnose and treat illnesses, order and interpret tests, counsel on preventive health care, assist in surgery, and write prescriptions. Within the physician-PA relationship, physician assistants exercise autonomy in medical decision making and provide a broad range of diagnostic and therapeutic services. A PA's practice may also include education, research, and administrative services.
  6. ?

    When is the earliest and latest I can make an appointment?
    We start scheduling appointments at 8:00 AM and our last appointment is scheduled at 4:30. Sometimes exceptions can be made for established patients.
  7. ?

    Do you take care of newborns?
    Yes! We would be happy to see your child on their birthday and provide continuing care through their growth. If you are currently pregnant and would like for one of our physician's to care for your newborn please call us as soon as possible so that we may see your newborn upon release from the hospital.
  8. ?

    Do you offer immunizations?
    Yes! We offer all routine immunizations for children, as well as flu vaccines for adults and children.
  9. ?

    Do you see children?
    Yes! We love to see children for well child visits or sick visits. We also offer vaccinations for your child.
  10. ?

    Do you do surgery?
    Our physicians do offer many clinic procedures. Just ask your provider! We do not perform major surgeries but will refer our patients to the best surgeons in the area for necessary surgeries.
  11. ?

    Do you have lab services available?
    Yes! We do offer a variety of labs in our clinic with results within minutes. Sometimes your doctor will need to order labs that are not performed in the clinic and we have the option of drawing the lab in the clinic or sending you to the lab facility that is in our building and these labs are usually available the next business day.
  12. ?

    Do you perform X-rays?
    Our providers order X-rays and other imaging tests at Inland Imaging, located at Holy Family Hospital, and other convenient locations based upon your needs. However, unfortunately we do not perform X-rays inside our clinic.
  13. ?

    Do you take my insurance?
    We accept most insurance plans. A list is available on the New Patients tab.
  14. ?

    What if I don't have insurance?
    We see patients without insurance also, but we do bill for services at the time of the visit. We do accept cash, check, and credit cards for payment.
  15. ?

    How do I get a prescription refill?
    Prescription refills can be handled several ways. You may request from your pharmacy for a prescription refill, you can request them from the Patient Portal or you may notify your provider at your regular appointment. Sometimes if you have not been seen by a physician for some time and you are requesting a refill he may want to see you in the clinic for a check-up.
  16. ?

    How do I get a hold of the doctor after clinic hours?
    If you feel you need to get a hold of your doctor after office hours you may call the clinic number at 509 489-3554 and you will be transferred to the paging service who will connect you with the doctor on-call. If you feel you have an emergency you should dial 911 instead of contacting the on-call doctor.
  17. ?

    Will you see me if I am in the hospital?
    We have decided to let the hospitalist physicians at Holy Family Hospital manage our hospitalized patients. We made this decision because trained hospital physicians can offer excellent care and less time in the hospital because they see hospital patients all day and every day.